Terms of Use

TERMS AND CONDITIONS

Service: social.cloudzero.ro
Operator: CLOUDZERO SRL
Effective date: 13 July 2026
Last updated: 13 July 2026

1. Who We Are

social.cloudzero.ro (the "Platform", "Service", "we", "us", "our") is operated by:

• Legal entity: CLOUDZERO SRL
• Company registration (CUI): 46180740
• Trade Register number: J12/2983/2022
• Registered office: Sesul de Sus 184A, Floresti, Cluj County, Romania
• Email: [email protected]
• Telephone: +40 733 403 403

These Terms and Conditions ("Terms") form a legally binding agreement between CLOUDZERO SRL and you ("User", "you", "your"). By registering an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of the Service

social.cloudzero.ro is a social media management and publishing platform. Subject to your subscription plan, the Service allows you to:

• Connect social media accounts, pages, and profiles that you own or are authorised to manage;
• Compose, schedule, queue, recycle, and publish content to those connected accounts;
• Use a visual content calendar, drafts, bulk CSV scheduling, and RSS-driven auto-posting;
• Upload, store, edit, and organise media assets in a file manager;
• Generate or refine post captions and hashtags using integrated third-party AI providers;
• View analytics and reporting on published content and connected accounts;
• Collaborate with team members via roles, permissions, and post-approval workflows;
• Manage subscriptions, invoices, and support tickets.

The Platform is built on licensed third-party software and integrates with third-party APIs. We may add, modify, suspend, or discontinue any feature at any time, particularly where a third-party provider changes or withdraws its API.

3. Eligibility and Accounts

3.1 Eligibility. You must be at least 18 years old and have the legal capacity to enter into a binding contract. If you register on behalf of an organisation, you warrant that you are authorised to bind that organisation, and "you" refers to both you and that organisation.

3.2 Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account. You must notify us immediately at [email protected] of any unauthorised access or suspected breach. We are not liable for losses arising from your failure to safeguard your credentials.

3.3 Accuracy of information. You agree to provide accurate, current, and complete registration information and to keep it up to date.

4. Connecting Social Media Accounts

The Platform acts solely as a tool that publishes content to social networks on your instruction and with your authorisation. We are not affiliated with, endorsed by, or sponsored by Meta Platforms (Facebook, Instagram, Threads), LinkedIn Corporation, X Corp., TikTok, Google, or any other social network.

4.1 Authorisation via OAuth. To connect a social account, you authorise the Platform through the relevant provider's official OAuth authorisation flow. During that flow, the provider — not us — presents you with the specific permissions (scopes) being requested. By completing the flow, you grant CLOUDZERO SRL permission to act on your behalf strictly within those scopes.

4.2 Your warranties. By connecting any social media account, page, profile, or channel, you represent and warrant that:

• You are the rightful owner of that account, or you are an authorised administrator/agent with express permission from the owner to connect it to third-party tools and to publish content on their behalf;
• You have obtained all necessary consents from any client, employer, or third party whose accounts you manage through the Platform;
• Your use of the Platform in connection with that account does not violate the terms of service, developer policies, platform policies, or community standards of the relevant social network;
• You will not use the Platform to circumvent any rate limit, restriction, ban, or enforcement action imposed by a social network.

4.3 Scope of access. We access only the data and permissions necessary to deliver the features you use. We do not access private messages, direct messages, or friend/follower personal data except where a feature you have explicitly enabled requires it and the provider has granted the corresponding permission.

4.4 Revoking access. You may disconnect any social account from within the Platform at any time. You may also revoke our application's access directly from the social network's own settings:

• Facebook / Instagram: Settings → Apps and Websites (or Business Integrations) → remove the application
• LinkedIn: Settings & Privacy → Data Privacy → Permitted Services → remove the application
• X (Twitter): Settings → Security and account access → Apps and sessions → revoke access
• TikTok: Settings → Security & Permissions → Manage app permissions

Upon disconnection or revocation, we cease all access to that account and delete the associated access and refresh tokens from our systems.

4.5 Compliance with platform policies. Your use of connected accounts remains subject to the terms of the respective social network. In particular, and without limitation, you agree to comply with:

• Meta Platform Terms and Developer Policies, and the Instagram Platform Policy;
• LinkedIn API Terms of Use and LinkedIn User Agreement;
• X Developer Agreement and Policy;
• TikTok Developer Terms of Service.

Where these Terms conflict with a social network's policy in respect of that network, the network's policy prevails.

5. Your Content

5.1 Ownership. You retain all ownership rights in the text, images, video, audio, and other material you upload, create, or publish through the Platform ("Your Content"). We claim no ownership over it.

5.2 Licence to us. You grant CLOUDZERO SRL a limited, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, reformat, transmit, and display Your Content solely to the extent necessary to operate the Service — namely to store your drafts and media, render previews, and transmit content to the social networks you have designated at the times you have scheduled. This licence terminates when you delete the content or close your account, subject to the retention periods in our Privacy Policy.

5.3 Your responsibility. You are solely responsible for Your Content, including its legality, accuracy, and its compliance with the rules of the destination social network. You warrant that you hold all necessary rights, licences, and permissions in Your Content, including in any third-party images, music, fonts, trademarks, or likenesses it contains.

5.4 AI-generated content. Where you use AI-assisted content generation, output is produced by third-party AI providers. Such output may be inaccurate, biased, non-original, or unsuitable. You are responsible for reviewing, editing, and verifying all AI output before publication and you assume full responsibility for it once published. We make no warranty as to the ownership, originality, or fitness of AI-generated output.

6. Acceptable Use

You must not use the Platform to create, schedule, publish, or distribute content, or to engage in conduct, that:

• Is unlawful under Romanian, EU, or any other applicable law;
• Constitutes spam, bulk unsolicited messaging, engagement farming, artificial amplification, or coordinated inauthentic behaviour;
• Impersonates any person or entity, or misrepresents your affiliation with any person or entity;
• Infringes any copyright, trademark, patent, trade secret, moral right, privacy right, or right of publicity;
• Is defamatory, harassing, threatening, abusive, or incites violence or hatred against any individual or group;
• Is sexually explicit, or depicts or promotes the sexual exploitation or abuse of minors;
• Promotes terrorism, extremism, self-harm, or illegal goods and services;
• Contains malware, viruses, or code intended to disrupt or gain unauthorised access to any system;
• Constitutes fraud, phishing, deceptive advertising, or a financial scam;
• Involves scraping, harvesting, reselling, or otherwise misusing data obtained via social media APIs, or storing such data beyond what the relevant provider permits;
• Attempts to reverse engineer, decompile, resell, sublicense, or create a derivative platform from the Service;
• Circumvents rate limits, security controls, subscription limits, or authentication mechanisms of the Platform or of any connected social network;
• Places an unreasonable or disproportionate load on our infrastructure or on any third-party API.

We may investigate suspected violations and may suspend or terminate your account, remove content, and disconnect social accounts without prior notice where we reasonably believe a violation has occurred or where required by a social network or by law.

7. Subscriptions, Fees, and Payment

7.1 Plans. Access to certain features requires a paid subscription. The features, usage limits (such as number of connected accounts, scheduled posts, team members, or AI tokens), and prices of each plan are displayed on the Platform at the point of purchase.

7.2 Billing. Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) and renew automatically until cancelled. Payments are processed by third-party payment providers; we do not store your full card details. All prices are exclusive of VAT unless stated otherwise; VAT is applied in accordance with Romanian and EU law based on your status and location.

7.3 Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access until that date. We do not provide pro-rata refunds for partial periods except where required by law.

7.4 Consumer right of withdrawal. If you are a consumer resident in the EU, you have a statutory right to withdraw from a distance contract within 14 days. However, by purchasing a subscription and requesting immediate access, you expressly consent to the immediate performance of the Service and acknowledge that you lose your right of withdrawal once the Service has been fully performed, in accordance with Romanian Government Emergency Ordinance 34/2014 and Directive 2011/83/EU. Business users (B2B) are not covered by this right.

7.5 Price changes and non-payment. We may change our prices with at least 30 days' notice, effective from your next renewal. If payment fails, we may suspend your account, including pausing scheduled posts, until payment is resolved.

8. Third-Party Services

The Platform integrates with third-party services including social media APIs, AI providers, cloud storage providers, payment gateways, and stock image libraries. Your use of those services may be subject to their own terms. We are not responsible for the availability, accuracy, content, or practices of any third-party service.

API dependency disclaimer. Social networks may change, restrict, deprecate, or revoke API access at any time without notice to us. This may cause features to degrade or stop working, may cause scheduled posts to fail, and may require you to reconnect accounts. We will make reasonable efforts to restore functionality but we do not guarantee it and we are not liable for such failures.

9. Availability and Support

We aim to keep the Service available but we do not guarantee uninterrupted or error-free operation. The Service is provided on an "as is" and "as available" basis. We may perform scheduled or emergency maintenance. Support is provided by email at [email protected] and via the in-platform ticketing system during Romanian business hours.

10. Disclaimers

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

• Scheduled posts will always publish successfully or at the exact scheduled time;
• Analytics data supplied by third-party APIs is accurate or complete;
• Your social media accounts will not be restricted, rate-limited, or suspended by their respective networks;
• AI-generated content will be accurate, original, or fit for any purpose.

11. Limitation of Liability

To the fullest extent permitted by Romanian law, CLOUDZERO SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, data, goodwill, business opportunity, or social media reach or followers, arising out of or in connection with your use of the Service.

Our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or EUR 100, whichever is greater.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless CLOUDZERO SRL, its directors, employees, and agents against any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from: (a) Your Content; (b) your breach of these Terms; (c) your violation of any law or of any social network's terms; or (d) your infringement of any third party's rights.

13. Suspension and Termination

You may terminate your account at any time from your account settings or by emailing us. We may suspend or terminate your account immediately if you materially breach these Terms, if we are required to do so by law or by a social network provider, if we reasonably suspect fraud or abuse, or if you fail to pay applicable fees.

On termination: your right to use the Service ceases; all connected social accounts are disconnected and their tokens deleted; scheduled posts are cancelled and will not publish. Your data is retained and then deleted as described in our Privacy Policy. You should export any content you wish to keep before terminating.

14. Intellectual Property

All rights in the Platform itself — including its software, design, trademarks, and the "CLOUDZERO" name and logo — remain the property of CLOUDZERO SRL or its licensors. Underlying licensed third-party software remains the property of its respective owner. Nothing in these Terms transfers any such rights to you. You receive only a limited, revocable, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms.

15. Data Protection

Our processing of personal data is described in our Privacy Policy, which forms part of these Terms. Where you use the Platform to process personal data of your own clients or audience, you act as the data controller and we act as your data processor; in such cases the data processing terms in our Privacy Policy apply.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email or via an in-platform notice at least 15 days before taking effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you must stop using the Service and may cancel your subscription.

17. Governing Law and Disputes

These Terms are governed by the laws of Romania. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of Cluj-Napoca, Romania, save that consumers may bring proceedings in the courts of their country of residence where mandatory consumer law so provides.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro.

18. Miscellaneous

Severability. If any provision is held invalid, the remainder continues in full force.
No waiver. Our failure to enforce any right does not constitute a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
Force majeure. We are not liable for failure to perform due to events beyond our reasonable control, including third-party API outages, hosting failures, natural disasters, or acts of government.

19. Contact

CLOUDZERO SRL
Sesul de Sus 184A, Floresti, Cluj County, Romania
CUI 46180740 · J12/2983/2022
Email: [email protected]
Telephone: +40 733 403 403